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The IT Professional's Business and Communications Guide: A Real-World Approach to CompTIA A+ Soft Skills

Steven Johnson




[PDF.zt75] The IT Professional's Business and Communications Guide: A Real-World Approach to CompTIA A+ Soft Skills

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 | #2316917 in Books |  2007-04-30 | Original language:English | PDF # 1 |  9.20 x.52 x7.40l,.77 | File type: PDF | 240 pages

||0 of 0 people found the following review helpful.| Excellent|By survivor030406|5 stars because this book delivers the goods.
Reading this book is getting me prepared for all types of communication scenarios.
The author did a fantastic job covering many communication topics.
It is an easy read and full of important information.
Many A+ prep books cover soft skills, but this book is totally dedicated to the su|From the Back Cover||Get the communication skills you need for career success |More and more companies now require that their IT professionals have strong communication and customer service skills. Gaining these soft skills is such a critical component of IT tha

Get the communication skills you need for career success with this unique book. Preparing you for exams and beyond, the valuable content delves into the issues that you’ll face in corporate, retail, and remote support environments. The book offers more than fifty scenarios depicting typical workplace situations, possible responses-and appropriate solutions to guide you. With this approach, you’ll gain valuable insight into becoming a team player and learn str...

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