[PDF.98mk] Practical Service Level Management: Delivering High-Quality Web-Based Services

Practical Service Level Management: Delivering High-Quality Web-Based Services

[PDF.ey81] Practical Service Level Management: Delivering High-Quality Web-Based Services

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 | #6345776 in Books |  Cisco Press |  2004-01-24 | Original language:English | PDF # 1 |  9.20 x1.01 x6.10l,.0 | File type: PDF | 304 pages

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||0 of 0 people found the following review helpful.| Merges tools & process + sound SLM practices|By Mike Tarrani|This book addresses service level management at the tools level, but does not lose sight of the service and support delivery aspects of SLM as a discipline. This is a refreshing change from related books that focus on QoS, tools and instrumentation, and other technical details while skimming over the business objecti|From the Publisher|The web has become a major vehicle for transforming business processes, but ineffective management of web-based services can result in high costs and user dissatisfaction. Service Level Management (SLM) is therefore a competitive weapon in the

Measure, manage, and improve the speed and reliability of web services

• Complete reference for creating relevant, effective Service Level Agreements
• Detailed discussions of both technical and business performance metrics and their statistical treatment
• Performance and management implications of various web services delivery infrastructures, including caching and load distribution
• Discussion of the transport infrastructure, i...
  
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