[PDF.15qg] Non-Linguistic Analysis of Call Center Conversations (SpringerBriefs in Electrical and Computer Engineering)

Non-Linguistic Analysis of Call Center Conversations (SpringerBriefs in Electrical and Computer Engineering)

[PDF.yx35] Non-Linguistic Analysis of Call Center Conversations (SpringerBriefs in Electrical and Computer Engineering)

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 | #4444153 in Books |  2014-08-14 |  2014-08-14 | Original language:English | PDF # 1 |  9.25 x.23 x6.10l, | File type: PDF | 83 pages

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||From the Back Cover|The book focuses on that aspect of the audio conversation that is not explicitly related to linguistic content, such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-l

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

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