[PDF.68al] IT Service Management using ITIL® and UML, 2nd edition: A guide to IT service management and ITIL® V3, 2011 Edition on Foundation Level and beyond

IT Service Management using ITIL® and UML, 2nd edition: A guide to IT service management and ITIL® V3, 2011 Edition on Foundation Level and beyond

[PDF.ch93] IT Service Management using ITIL® and UML, 2nd edition: A guide to IT service management and ITIL® V3, 2011 Edition on Foundation Level and beyond

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 | #196728 in Books |  2016-05-29 | Original language:English |  10.00 x.86 x8.00l,1.66 | File type: PDF | 380 pages

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Why another book about IT service management? This book may serve as a tutorial as well as a work of reference IT service management in general and to ITIL® V3, 2011 Edition.  In order to illustrate processes, systems and relationships, the figures in this book are UML graphs, taken from a UML model. These UML graphs either interpret existing original diagrams or illustrate new aspects or examples. The advantage of UML over less formal diagram notations is it...

You can specify the type of files you want, for your device.IT Service Management using ITIL® and UML, 2nd edition: A guide to IT service management and ITIL® V3, 2011 Edition on Foundation Level and beyond   |  Lars Dibbern. I really enjoyed this book and have already told so many people about it!

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